Allure Hermann Park

My car was stolen from the parking garage along with another corvette almost 48 hours ago. I haven't heard anything from property management. They haven't even notified residents that such an incident happened. It's like nothing even happened. This place started off great. But the management is different now. Elevator issues most days. And you're stuck at the parking garage exit or entrance more often than not because of this new unreliable fob system. Please do not bother sending me lease renewal information.

I’ve been living here since Jan 2022 and I love it. Soon as I pull up in the front lobby it’s beautiful smooth music playing, I’m being greeted by the welcoming smiling concierge. EZ is my new fav. The pool is beautiful just a little chili due to the wind some day, however I believe it can be heated. The work space and game area is perfect to just chill, and even get some great pics of the sunset. On top of all that I can go upstairs to a steam room 🧖🏾‍♀️ Then I have a nice amount of space in my two bedroom apartment that I decorated BEAUTIFULLY for me and my daughter , it’s a dream come true for me. I don’t have any major complaints.

If there was a way to give no stars, I would probably do that. Incredibly located community, but the living experience has been crippled by management issues. We recently "moved" to a unit with a great patio. However, our upstairs neighbors have been throwing down cigarettes, dog poop, and most recently an open CONDOM!!! Management only sent an email and an ineffective letter saying they would fine the perpetrators $150. It's so bad that it's funny, but we have been really underwhelmed by their ineffectiveness. We didn't move any furniture yet because it's unsanitary to live there. Elevators are a constant issue and there is an overly complicated and invasive (you have to download an app and allow location to be on at all times) building access system. Credits where credits are due, the gym is nice but overcrowded by training groups so is doubtful if they all live there. I cannot recommend anyone to live here at Allure in good conscious.

VIEW IS NICE BUT WORSE SERVICES!! So first thing first, Yes this place has nice view and good amenities but me just break that down little bit more, is that all you needed beautiful view n nice amenities to live here?? NO!! They management is Trash, there maintenance is trash plus, you request maintenance and then keep on waiting and you go downstairs n talk to them they will tell you they have big backlog and I would say that’s their failure n failure of management as well who don’t know how to handle business. Just moved here 2 months before here are “Few things “ are not working. 1- dryer is not drying we wasting energy 2- blinds are broken so you can end view 3- ice isn’t coming from Fridge because is clocked 4- sink drainage is clocked you wash dishes water fill come up n sink gets full with dirty water But yes they have not view and nice amenities. My wife visits twice in week but they don’t care about their residence all they care about money. Don’t get trapped like us because we like the view n amenities here and had no idea how they management works. Imagine you paying $1900 per month and still crying for service you need to live a daily life.

Good apartments and amenities, and very nice location close to most of the places ! but WORST management ever! Elevators constantly not working, packages stolen repeatedly from the Locker room, and problems with accessing the elevators (no fob used rather a terrible system called Open Path which bugs most of the time blocking you from properly calling the elevator to your floor). Considering moving-out after only 10 months of lease !!!

2-3 year resident. Notice they responded to my positive review before. Sort these reviews by newest because the previous management was 100x better than the current. 1. The access control system for the building (OpenPath) sucks! The previous management had this figured out but they came and ruined everything in an effort the keep AirBnb's out (at the expense of residents). I now am required to grant 24/7 access to my location on my cell phone just to access my apartment. To make things worse this system simply doesn't work a lot of times. 2. As soon as the new management came in they downsized the # of valet and maintenance workers. This means slow maintenance requests and valet is no longer 24/7. 3. I now get bothered while attempting to use the pool on the weekends. I get told I need to go down to the lobby for a wristband. Just another way they are trying to control access at the residents expense. 4. The garage door is constantly not working. I have gotten stuck multiple times attempting to leave and enter the building. 5. The hallways and elevators use to have some A/C in them but now I frequently leave my apartment to be greeted by air that is hotter than the air outside. 6. Elevators are constantly broken or out of service. As I write this now only 1 is working and all the floor buttons in the single working elevator do not work. 7. These people charge me $75 a month for an additional parking spot in the garage. Maybe I would complain about this less if the access control system to the garage actually worked correctly. This is deeper than a problematic period of time in this buildings history. If current management continues down this path this building will be a University of Houston dorm within 5 years :) If you are a resident and agree with the points above be sure to thumbs up this review so others can see that these points are valid. This is a classic bait and switch. Things have gotten much worse since I first signed my lease, and the painful part is most of these changes were simply unneeded. They had a problem with AirBnB's and decided to make accessing the building a pain in the butt for residents. I have been here many years and all the previous residents I know have moved out or are waiting for their lease to expire. My advice if you are looking is to spend the extra ~$200 to go to a building managed by Hanover or wait a little while for rent to drop as people realize this building is no longer what it used to be. Fair rent here is probably currently ~$1,580 Update: I was a little mad when I wrote this but this place has some amazing people here. Doesn’t deserve 1 star but has room to improve so I updated to 3

This place used to be nice when it was owned by Hanover. Calling it a luxury apartment now is akin to slapping the words “fine dining” on a Golden Corral. I’ve lived here for about 2.5 years now, and in this time I’ve seen the common issues you’ll face. Let’s start with the big problems. Several vehicles have been stolen, broken into, etc. even with the new gates they’ve installed. The gates barely work and you have to pull your car so close to them that you risk damaging it, or in my case it does damage it and management disputes the charges with a “trust me bro, we looked into it”. None of this will be a problem for you though unless you can get to the garage, which with 1-2 out of the 4 elevators working at any given time, it can take awhile. Having an elevator free fall 5 stories isn’t a fun experience either, but that only happens occasionally. If you make it to the lobby in one piece, you’ll be wanting to leave as soon as possible due to the constant beeping sound that management has disabled the kill switch to (imagine a less terrible fire alarm). The package area is communal, and despite having a numerical system for sorting, you’ll spend a good 15-20 minutes trying to find anything delivered here in the mess of other packages all thrown together. That’s genuinely not an exaggeration, good luck finding anything you’ve ordered. Now, on to the unit itself. In my time here I’ve requested a freezer repair 4 or 5 times. I still cant make ice without it leaking and turning my entire freezer into an ice block. One bedroom isn’t accurate, the walls aren’t enclosed so you the get the perks of paying for a 1 bedroom without getting a 1 bedroom, picture attached. The lighting fixtures in the ceiling that typically are included, because ya know, light… were an apologetic gift from the prior management for several weeks in the summer time with no A/C. I’d love to say that’s infrequent but these HVACs are rather old and inefficient so what you save in rent by choosing this place, you’ll more than make up for in utility payments. Power was $175 in October for a 733 sqft unit with a 14.76cent/kWh plan when I leave it on 72-73 consistently. Every time you think the roaches are gone, some other lazy tenant clogs the trash chute with cardboard, and boom new guests. Management will happily provide new glue traps despite pest control being one of our included fees. You are locked into using Comcast Internet, so good luck moving your existing cable or internet plan here. And last but not least, hopefully you have better luck with your washer and dryer, mine have begun to dissolve themselves, pictured, and despite raising this issue nothing has changed. Long story short, the complex’s management cares about your experience right up until it might impact them monetarily. The good news is, the gym and pool are really nice. You pay an extra amenity fee for them.

1. Concierge lady was unprofessional. I booked a tour to the building and when I arrived, that concierge lady was busy with answering her phone and I waited an hour for a tour. And there was one lady at the office but not showing me the tour and didn’t know that I was waiting for the tour. 2. Parking. Based on my 3 visits here, the visitor parking was always full(with valet vehicles) and the valet guy didn’t want us to park at visitor parking, ignoring the fact that we were true visitors. 3. Positive comments were posted by management team, typical thing to do and I’m sure y’all know it. 4. Although the price is good among other luxury apartments, I do suggest people who wants to move here choose other smaller but better service ‘inside’ buildings.

My car was stolen from the parking garage along with another corvette almost 48 hours ago. I haven't heard anything from property management. They haven't even notified residents that such an incident happened. It's like nothing even happened. This place started off great. But the management is different now. Elevator issues most days. And you're stuck at the parking garage exit or entrance more often than not because of this new unreliable fob system. Please do not bother sending me lease renewal information.

If there was a way to give no stars, I would probably do that. Incredibly located community, but the living experience has been crippled by management issues. We recently "moved" to a unit with a great patio. However, our upstairs neighbors have been throwing down cigarettes, dog poop, and most recently an open CONDOM!!! Management only sent an email and an ineffective letter saying they would fine the perpetrators $150. It's so bad that it's funny, but we have been really underwhelmed by their ineffectiveness. We didn't move any furniture yet because it's unsanitary to live there. Elevators are a constant issue and there is an overly complicated and invasive (you have to download an app and allow location to be on at all times) building access system. Credits where credits are due, the gym is nice but overcrowded by training groups so is doubtful if they all live there. I cannot recommend anyone to live here at Allure in good conscious.